CyberPulse: Inside the War Room

Wil has over 30 years of telecommunications and information technology experience and held a  Department of Defense security clearance. He fills a unique skill set within Incident Response and Recovery Services (IRRS).  He leverages his wealth of knowledge, training, and experience to investigate, mitigate, and restore compromises of large scale, complex, mission critical and enterprise networks and systems. Wil has been involved in numerous information security assessments including GDPR (General Data Protection Regulation) compliance. His years of experience have included working closely with numerous local, federal, and foreign law enforcement agencies in supporting their missions. These include, but are not limited to; FBI, DEA, Secret Service, US Marshals, US Attorney’s Office, DoD, SPAWAR, US Navy, and other local, state, and foreign  911/112 public safety facilities and infrastructures. After the terrorist attacks of September 11th, Wil was recognized as an integral part of a special team to enhance the surveillance capabilities for the FBI activities involving the 2002 Winter Olympics.

Additionally, Wil is also an active commercial pilot and flight instructor. Holding additional flight certificates in both Canada and Hungary. Over the last 18 years, Wil has held an appointment as a Federal Aviation Administration (FAA) Safety Representative out of the FAA’s Denver Regional Flight Standards District Office (FSDO).

Michelle Waldron leads the Cyber Services team for the Americas, as VP, Cyber Services. She oversees cross-functional delivery and ensures alignment of operational strategy across insurance and security. She plays a key role in navigating complex risk environments, facilitating tabletop exercises to strengthen cyber resilience, and delivering speaking engagements that translate cyber security challenges into practical strategies. Michelle is passionate about empowering businesses to anticipate threats, respond effectively, and build enduring cyber maturity across sectors.​

With over 16 years of insurance experience and a Master of Legal Studies in Cybersecurity and Information Privacy from Drexel University, Michelle Waldron brings a unique blend of legal, compliance, and operational expertise to the evolving landscape of risk and cyber security. Her work spans insurance, wealth management, and compliance, leveraging her background to support organizations of all sizes in their proactive risk management and incident response needs.